IAG has been ordered to pay more than $21 million to thousands of workers who were cut short due to what the Fair Work Ombudsman called “basic shortcomings” in the insurance giant’s processes.
Insurance Australia Group, considered the biggest general insurer in the country, signed an enforceable undertaking with the Fair Work Ombudsman on Friday.
IAG has had to back-pay more than 19,000 current and former employees more than $21m all up in wages and entitlements owed to them over a decade between 2013 and 2023.
“The underpayments were caused by basic shortcomings in the IAG entities’ processes, including not having time and attendance systems in place, resulting in them not paying employees for their actual hours of work,” the Ombudsman said on Friday.
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