After dealing with extraordinary abuse from customers, a WA business has come up with a hilarious way to deal with complaints.
Tony and Anna Bizzintino have owned Big T’s Italian located in Port Kennedy in the south of Rockingham for three-and-a-half years.
Recently, after a particularly fraught conversation with an aggro customer, Tony decided to buy a box of Snickers.
In a post to Facebook, the chef with more than 20 years industry experience, wrote: “Our new policy will be. If for any reason you feel the need to scream at our staff or are that hangry that it is impossible to control your emotions, we will offer you a Snickers to take the edge off 🙂🍫 Don’t be offended. ‘You aren’t you when you’re hungry’ ❤️😉.”
The line ‘You aren’t you when you’re hungry’ is of course based on the genius Snickers ads where an angry Betty White or Mr Bean is offered a Snickers bar.
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Post-bite the actor transforms back into the real person, now calmed by the bar.
This is Tony’s intent, to transform unnecessarily angry customers back into reasonable human beings.
“We’ve had a couple of off-the-handle customers in a short period of time,” he said.
“It p*sses me off people get off on doing that.
That person goes out of their way to destroy to morale of a business, five teenage girls (who work there) and me and my wife… the disrespect shown by people waiting for a pasta or garlic bread.”
This is Tony’s first business and he says he takes negative reviews personally.
“I just want people to take it easy,” he said.
“Even at the doctors I’ve seen people blowing up. If you’ve had a bad day you don’t have to take it out on people.”
The box of Snickers is still waiting for the first recipient, which will hopefully be a long time coming.
“I’m waiting for the day we have to do it,” Tony said.
“I’ll probably get it (the Snickers) thrown at my head.
“You just get tired of saying the same thing. Chocolate always makes people happy.
And for anyone interested… Tony said his favourite Snickers ad was the Joe Pesci one.
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