The company said on its website on Tuesday that it would standardise the check-in times across its global network, with some exceptions, to “ensure flights depart on time” and to provide a “consistent and easy to understand” airport experience.
Starting from June 25, counter check-in, all self-service kiosks and baggage drop counters will be closed “sharply” 60 minutes prior to departure, from the current 40 minutes.
From the same date, Cathay’s online check-in time will be put backward to 60 minutes before departure from the past 90 minutes.
But there are some exceptions to the new arrangement, with the check-in counter closure times varying between 60 minutes and 40 minutes before departure for mainland China airports.
In addition, closure times will be 75 minutes before departure for France and 50 minutes before for Vietnam. The exceptions are due to regulatory and infrastructure issues, according to Cathay.
The carrier also recommended checking in online well ahead of their scheduled flights, available 48 hours prior to departure for Cathay members and 24 hours for non-members.
Passengers can also skip the queue with self-service kiosks at airports where they are available.
“For a seamless start to their journey and to reduce waiting times at the airport, we encourage all customers to check in online and obtain a mobile boarding pass (where available) before coming to the airport,” it said.
A Cathay spokesman said the new move aimed to ensure a consistent delivery of service after taking into account the views of its customers and operational needs.
“At Cathay, we aim to depart on time and deliver a smooth airport experience for our customers. This also aligns with the current practice of the vast majority of long-haul carriers operating at the Hong Kong hub,” he said.
“By ensuring that everyone checks in on time, our customers will have ample time passing through immigration and getting to their departure gate for a smooth journey.”
Some users posted messages saying the move was reasonable as it was always good to arrive for check-in well ahead of departure for having leeway to eat and drink.