How Centrelink opening hours, payments and reporting dates will change for the 2024 Anzac Day public holiday

Payment and reporting dates over the Anzac Day public holiday are set to shift for Centrelink customers.

The revised dates accommodate for branch closures affecting processing times and face-to-face appointments.

Centrelink branches across Australia will be closing for the Anzac Day public holiday on Thursday, April 25.

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Most call centres will also be closed on Anzac Day, but online services and phone self-services will still be available.

This means you may need to report early — but may be paid early, too.

Your Centrelink online account will show your new reporting date for the Anzac Day reporting period.

“When you report early, you’ll need to include what you expect to be paid for that reporting period,” Services Australia said.

“You must also do this for any other changes that may affect your payment.

“If you make a mistake, you can correct your report within 14 days, or when you next report.

“You can still report your income to us, even when we’re closed.

“However, if you do this on a public holiday, we’ll pay you after the public holiday.

“You can also choose to report after your reporting period if you’re unsure of your employment income (or) there are changes to your circumstances during your reporting period.

“You can report once you know your employment income or the changes to your circumstances.

“We’ll pay you after you report to us.”

If you do not need to report income to receive your Centrelink payment, your payment will come a day early.

“An early payment is your normal payment, just paid early,” Services Australia said.

Payment and reporting changes for allowances

For Centrelink customers receiving JobSeeker, Youth Allowance, Farm Household, Austudy, Special Benefit, and Status Resolution Support Services payments the following date changes apply:

  • Those who would normally report income on Monday, April 22 can now report three days earlier on Friday, April 19. Those reporting on the Friday will receive payment on the following Monday.
  • Customers who would normally report income on Tuesday, April 23 can now report a day earlier on Monday, April 22. Those reporting on the Monday will receive payment on the Tuesday.
  • Those who would normally report income on Wednesday, April 24 can now report a day earlier on Tuesday, April 23. Those reporting on the Tuesday will receive payment on the Wednesday.
  • For customers who would normally report income on Thursday, April 25, you can now report a day earlier on Wednesday, April 24. Those reporting on the Wednesday will receive payment on the Friday.

Payment and reporting changes for pensions

For Centrelink customers receiving a families payment, a Parenting Payment, Pensioner Education Supplement, Assistance for Isolated Child, Carer Payment, Carer Allowance, ABSTUDY, and the Age, Disability, or Double Orphan pension the following date changes apply:

  • For customers who would normally report income on Monday, April 22, you can now report three days earlier on Friday, April 19. Those reporting on the Friday will receive payment on Tuesday, April 23.
  • Customers who would normally report income on Tuesday, April 23 can now report a day earlier on Monday, April 22. Those reporting on the Monday will receive payment on the Wednesday.
  • Those who would normally report income on Wednesday, April 24 can now report a day earlier on Tuesday, April 23. Those reporting on the Tuesday will receive payment on the Friday.
  • For customers who would normally report income on Thursday, April 25, you can now report a day earlier on Wednesday, April 24. Those reporting on the Wednesday will receive payment on the Monday.

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