In Singapore, some small businesses lament muted impact of Swiftonomics: ‘not the right audience’

Economists have estimated large gains for hospitality-related businesses like airline companies, hotel chains and retail stores.

At the same time, some commentators questioned about whether the spoils would trickle down to the small businesses or the man on the street.

Based on 15 businesses interviewed, ranging from food and beverage firms to healthcare businesses, the outcomes are mixed.

A sharp 80 per cent fall in business was observed by staff members at Ji Xian Seafood and Hong Kong Dim Sum Express at Kallang Wave Mall, which is next to the stadium.

One staff member at the dim sum restaurant said on Friday that many regular customers had cancelled bookings upon hearing about Swift’s Eras Tour, having anticipated the large crowds and difficulties in parking.

“If we don’t warn them about the concert, some customers get angry when they have to wait for an hour to drive in and find parking, and those who find out about the concert say that they will come another time,” she said.

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At the same time, she said that most of the concertgoers were younger and did not have the spending power to dine at a seafood restaurant before or after the concert.

She added that while the restaurant could fill around 10 tables when there are no events, on the nights that Swift performed, business plummeted to an average of two tables of customers per night. Such slow business was the worst that the restaurant has experienced post-pandemic.

“This was unlike the Jacky Cheung concerts (held last year), where attendees were older and had more spending power, we had seen an uptick in businesses back then,” added the dim sum restaurant staff member.

An hour before the concert began on Friday, no customers were observed at the start of the restaurant’s dinner service.

On the other hand, cheaper hawker fare was a hit among the younger demographic of concertgoers.

Food stalls at My Kampung food court at Kallang Wave Mall saw an increase in sales.

A stallholder at the Malaysian street food stall said that sales had increased by “significantly more” than when Coldplay was in town, believing it was because younger fans preferred to eat cheap.

A Japanese fusion food stall next to hers also reported a twofold increase in business over the nights Swift had performed.

“When the event has older people attending it, the increase in business would not be as great. For example, when Jacky Cheung came, there was no increase in business at all,” said the stall owner.

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Singapore Taylor Swift concert draws fans from every corner of Southeast Asia

Singapore Taylor Swift concert draws fans from every corner of Southeast Asia

‘Not the right target audience’

As Swift’s concerts neared, the pubs and bars around the National Stadium recalled that there was a palpable excitement among them that a higher foot flow, along with a post-concert high, would result in skyrocketing sales from thirsty revellers.

But as it turned out for the three bars at Kallang Wave Mall, business was slower than they expected.

“Maybe after a four-hour concert, people get tired and they want to go home,” said Andy Han, owner of sports bar, Bar Soccer. “And the concert demographic being younger females, a soccer bar isn’t a place that they want to go.”

He added that other concerts like Coldplay’s had a higher average age and relatively more male attendees, which meant better business for his establishment.

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While the week Coldplay played in January led to an increase in sales by fourfold compared to a non-event week, the Swift’s concerts only gave the bar a twofold boost.

Swift’s concert was also underwhelming for darts and karaoke bar Good Cheer at Stadium, which saw patronage fall by about 40 to 50 per cent.

Bar regulars simply did not want to contend with the large crowds and lack of parking and went to other bars away from the area instead, said one staff member. “Good Cheer is a darts bar, so it is probably not the right target audience,” he added.

Another business that was battered by the throngs of Swift fans was a traditional Chinese medicine (TCM) clinic at the mall, which saw a 50 per cent fall in appointments over the past week.

Citing similar reasons such as clients being unwilling to be stuck in traffic jams or jostle with the crowd, a staff member at Kin Teck Tong TCM Clinic said such disruptions have become more common due to the regular large-scale events following the pandemic.

Boom for beads, crafts and apparel businesses

In contrast, it was boomtown for businesses that sell apparel and craft worn by Swifties, which experienced impressive sales in the lead-up and during the course of Swift’s six-day concert.

At Bugis Street, several shops that sold sequinned apparel often worn by Swift concertgoers experienced a revenue boost, even though their businesses traditionally catered to an older crowd.

One such shop is Ross Boutique, which typically sold such attires for an older demographic for dinner and dances or other social events.

But the influx of younger locals and foreigners over the last two weeks has boosted business by 30 per cent.

“It’s the first time we are having such a concert where everyone is trying to copy her style,” said shop owner Ross Yeo. “It just so happens that we sell such apparel.”

Owners of jewellery and accessories shop Koi Ming Enterprise at People’s Park Centre in Chinatown had also been humming to the tune of a 30 per cent growth in business.

Now that the concerts are over, however, the surge in business had started to taper off, said co-owner Alan Chin, who is in his 40s.

But he was still grateful for the temporary boost in business that he said was the biggest he had experienced in decades.

Chin said he begun to play Swift’s songs as the background music in his store, even though he was never a fan in the past.

“After listening to her songs, I find that I really like them,” said Chin, adding that his favourite Swift hits now are “Enchanted” and “Cruel Summer”.