Neale Prior: Thrills and spills in shock journey on SuperStream

It’s a rare thrill to log onto your superannuation fund account to discover that 80 per cent of your retirement savings have vanished.

Gushes of adrenaline, panic and suppressing expletives were just some of the sensations I felt on June 28 after finding my transition-to-retirement account and its six-figure balance had disappeared.

The anxiety has continued as I try to penetrate super fund information barriers, nervously accept reassurances about my missing retirement savings and, hopefully, get them back under my control some later this week

Right now, I am on a steep learning curve about the joys and pitfalls of myGov and related SuperStream processes designed to make it easy to consolidate our super savings.

It’s a harsh reminder for us to regularly do online checks and double-checks of our superannuation accounts when we are moving our savings around — or going anywhere near the squillions rushing through SuperStream.

While the cause is still unclear, my current plight appears to be linked to one of several visits to myGov in mid-June.

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