“Proton VPN’s free VPN is great, but the paid subscription is where the true gold is.”
Pros
- Quick, reliable server connections
- Plenty of fast servers worldwide
- Easy-to-use design
- Fast, helpful live chat support
- Good free version
- No surprises on renewal
Cons
- Upload speeds are slow
- Malware blocker is reputation-based
Proton VPN is an open-source virtual private network service available for free or as an affordable premium service. It was created the same company that gave us Proton Mail, Proton Pass, and more.
Proton AG is a company created by former scientists from the CERN research center back in 2014 to ensure private communication that’s free for everyone. A decade later, Proton apps are still available for free and still put privacy first.
As part of our ongoing coverage of the best VPNs, I reviewed Proton VPN to find out whether it’s worth subscribing or if the free version has enough speed and options for daily use.
Tiers and pricing
Proton Free includes all Proton apps. That means you can install Proton’s
Proton’s free
Of course, you get more when you subscribe. Instead of one connection and 136 servers across three countries, Proton
The servers available in the paid version are plentiful and fast enough to support streaming and torrenting. Proton
Proton
There’s also a bundle deal that includes paid subscriptions to every Proton service. Proton Unlimited provides secure email, a
A two-year subscription to Proton Unlimited has the best value at $192. The annual plan is $120, and a monthly subscription costs $13.
Design
After installing the Windows app, a quick tour guided me through the basics. It’s simple to use with a big purple button at the top left for a quick connection to the fastest server at that time. Below that, a long list of countries lets me connect to a server with a low load or browse through all available servers to pick a particular region.
There are quick-toggle buttons at the top of that list. With one click, I can enable Secure Core for extra security, NetShield for ad and malware blocking, a kill switch that blocks internet if the
I wasn’t prompted to install a browser extension, but there is a Proton
The basic operation is easy to understand but more advanced features were unclear. I also had to research the meaning of the colored circles that indicate the load on each server. A green circle is fastest. The circles turn yellow, then red as server capacity is filled.
Proton
Features
Speed and reliability are top considerations for a
Without the
Distant servers often result in a slower connection, but I got fast download speeds for every server I measured on SpeedTest.net. The slowest was Australia, located on the opposite side of the globe. Still, downloads rated 255Mbps (289 ping), while upload speed was slow at 3Mbps (290ms ping).
I checked servers in the U.S., U.K., Canada, France, Germany, Australia, and Mauritius, a small island off the southeastern coast of Africa. Despite the distance, download bandwidth reached 426Mbps.
When I switched on Secure Core, Proton
Malware blocking is an extra feature included with Proton
I reached out to customer support to find out why, and learned that Proton simply refers to a database of websites known to host malware. Proton
Support
Proton offers live chat support for paid subscribers. I could search or browse support documents or scroll to the bottom of the support center to open a live chat.
Live agents are available 15 hours daily, midnight to 3 p.m. PT or 3 a.m. to 6 p.m. ET. Since it’s a Swiss company, the hours might seem odd for U.S. residents, but there are plenty of chances to get help in the morning or afternoon.
When I tested customer service, the response was quick and informative. I asked about the malware test results that I described above. Then I confirmed the live chat hours.
Support was fast and helpful in my experience.
Privacy and security
Proton was created to make private communication available to everyone, and the company has never strayed from that mission. Encryption and security come first with Proton Mail,
Proton doesn’t log your activity or store your data. Since it’s located in Switzerland, Proton
Forbes noted that metadata a Proton Mail user was shared with the FBI in 2020. The FBI had to contact Swiss authorities to do so but collected enough information to track down someone who threatened a government official. This is a rare instance of Proton sharing minimal data with authorities, and I still trust Proton Mail with my data.
I couldn’t find any record of a security breach at Proton
Is Proton VPN right for you?
Proton
While Proton
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