Issues begin to drop
According to DownDetector issues are beginning to fall.
Despite this, Royal Mail’s tracking is still not working via their website.
Am I entitled to compensation from Royal Mail?
While you may not be able to claim compensation for the tracking system being down, you might be able to get money back if your parcel is delayed or lost.
If the item was sent somewhere within the UK, the normal compensation is a book of six first class stamps, according to Citizen’s Advice.
If it was sent by special delivery then you’ll get a full refund of the cost.
You can claim compensation online via the Royal Mail website or by picking up a paper claim form from your nearest Post Office.
You’ll need to provide information including proof of postage.
How can I contact Royal Mail?
There are several ways to get in touch with Royal Mail.
If you have social media then you can Tweet the @RoyalMailHelp Twitter page.
Bear in mind that this is separate to the general Royal Mail Twitter account.
You can also speak to the company by phoning 0345 774 0740 or by filling in a complaint form on its website.
Users hit with ‘service temporarily unavailable’ message
Royal Mail customers that are attempting to track their parcels are being met with an error message today.
For customers using the website’s tracking page, they are met with a “service temporarily unavailable” after entering their tracking number.
What issues are users facing?
Royal Mail customers are current dealing with issues following today’s outage.
The most common problem is the Track and Trace option on the website and app with over 66% of users reporting similar issues.
Outage heatmap
This heat map shows where user-submitted problem reports are concentrated over the past 24 hours.
It is common for some problems to be reported throughout the day.
Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
