customer harassment Archives

In Japan, SoftBank’s ‘emotion-cancelling’ AI filter aims to protect workers from angry customers

“We developed ‘emotion cancelling’ in response to the social issue of customer harassment of call-centre staff and to protect them,” Nakatani told This Week in Asia. The technology is a …

Body odour? Sighing? In Japan, that could be workplace harassment

by Walter Watson

One of the newest additions to the list of actions that can be considered abusive towards colleagues is audible sighing, an indication of dissatisfaction or disgust that comes under “mood …