Opinions expressed by Entrepreneur contributors are their own. All too often, I hear entrepreneurs talk about turning leads into customers. They’re not wrong, but focusing on conversion rates alone is …
Opinions expressed by Entrepreneur contributors are their own. A successful CEO recently asked my customer service consulting and training practice to help him with a customer service puzzle that his …
Opinions expressed by Entrepreneur contributors are their own. Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough …
Opinions expressed by Entrepreneur contributors are their own. It’s time to retire the “faster horses” quote, particularly if you want to stay competitive in 2024. The quote in question has …
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Opinions expressed by Entrepreneur contributors are their own. Here’s a simple principle of exceptional customer service that is essential to learn and take to heart: Every customer is at the …
Opinions expressed by Entrepreneur contributors are their own. There’s a sentiment in business: more audience equals more success. Yet, as businesses evolve, the spotlight increasingly falls on intentionality. Rather than …
Opinions expressed by Entrepreneur contributors are their own. Going into 2024, AI is shaping more and more aspects of our brand experience, including customer service. However, while AI can bring …
Opinions expressed by Entrepreneur contributors are their own. Why risk obliterating customer trust for a few dollars? That’s the high-stakes gamble that’s plaguing the business landscape as companies increasingly implement …
Opinions expressed by Entrepreneur contributors are their own. Embarking on a journey to transform your organization into a customer-centric entity can be exhilarating. However, the lure of countless possibilities for …