Opinions expressed by Entrepreneur contributors are their own. In an unpredictable economy, one of the most effective strategies for maintaining your company’s growth is to focus on client retention. Research …
Opinions expressed by Entrepreneur contributors are their own. Nowadays, customer-focused firms stand out in a very competitive market. This not only improves customer satisfaction and loyalty but also drives business …
Opinions expressed by Entrepreneur contributors are their own. Without clients, you don’t have a business. Fair enough. But I believe there are three types of clients: ideal clients, clients who …
Health insurance companies selling Colorado Option plans are required to collect information showing whether the doctors in their networks are representative of their customers, but so much data is missing …
64% of customers would prefer that companies did not use artificial intelligence (AI) in their customer service. This is according to a survey by analyst firm Gartner, which also found …
Willow Roberts / Digital Trends About a month ago, Gamers Nexus outed Asus for some pretty egregious problems with its customer service, and now the company is promising a bunch …
Opinions expressed by Entrepreneur contributors are their own. Honesty is at the heart of Steve’s Auto Care in Novato, California, a beacon of integrity in the automotive service industry. At …
Opinions expressed by Entrepreneur contributors are their own. Over the past few years, small business owners have been resilient in the face of change, overcoming a variety of obstacles in …
Finding a new person to do a service for you could take time, effort, and multiple tries. If you don’t have a replacement lined up, think about whether you’ll be …
Opinions expressed by Entrepreneur contributors are their own. It’s surprising how many business owners in the hospitality industry underestimate the power of retaining customers, considering how important they are to …