How to Build an Ironclad Customer-Centric Culture
Opinions expressed by Entrepreneur contributors are their own. All of us have been customers at one time or another, and we have all likely had a customer service experience that …
Customer service
How to Revamp Your Customer Service With These 7 Hacks
Opinions expressed by Entrepreneur contributors are their own. As a customer service trainer, speaker, and consultant, I am approached by all sorts of people who tell me all sorts of …
How to Keep Your Loved Ones Safe From Financial Scams
As the guy in my family who writes for WIRED, I often act as tech support. When relatives want to know what phone to buy or why the Wi-Fi sucks …
Why AI Customer Service Will Get a Whole Lot Better in 2024
Opinions expressed by Entrepreneur contributors are their own. You’ve just assembled your new grill, but you’re stumped on how to hook it up to the gas line. So you call …
Ashok Leyland: Ashok Leyland reaches 3 million production milestone at Pantnagar plant
Hinduja Group flagship company Ashok Leyland on Thursday said it has reached a significant milestone of having rolled out three million units out of its factory in Uttarakhand. The heavy …
Virginia Beach Entrepreneur on What Makes Happy Cafe Unique
Opinions expressed by Entrepreneur contributors are their own. When Tomeka Wallace opened Happy Cafe in Virginia Beach, Virginia, she wanted to fill a coffee void. With nowhere in her hometown …
Sierra Says Conversational AI Will Kill Apps and Websites
I might have inadvertently insulted Bret Taylor and Clay Bavor when I interviewed them about their new AI startup last week. Their new company, Sierra, is developing AI-powered agents to …
3 Business Basics to Remember in 2024
Opinions expressed by Entrepreneur contributors are their own. The digital world is obsessed with trends. Trending videos, sounds, images, backgrounds — you name it. Trends change overnight and without notice; …
AI chatbot goes rogue during customer-service exchange
International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned to DPD’s customer-service …
Salt & Straw’s Journey From Pushcart to National Franchise
Opinions expressed by Entrepreneur contributors are their own. Salt & Straw, a West Coast ice cream hub, has scooped up delicious and unique flavors in Portland since 2011 and is …