Opinions expressed by Entrepreneur contributors are their own. Nearly every day, I’ll field a request at my customer service consulting and training practice from a business that “wants to become …
Opinions expressed by Entrepreneur contributors are their own. A successful CEO recently asked my customer service consulting and training practice to help him with a customer service puzzle that his …
Opinions expressed by Entrepreneur contributors are their own. Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough …
AI Illustration by Sadhana Saxena. Synopsis Companies that previously relied on humans alone to handle customer service queries, are now seeing customer satisfaction scores go up after employing AI. However, …
A young Chinese man had his front teeth punched out when he was brutally attacked by a dumpling shop owner who accused him of pouring too much vinegar on his …
A father says his two daughters got stuck on Disney’s steepest roller coaster, and he’s claiming the entertainment conglomerate “failed to have empathy.” Joe Sherman told Fox Business that his …
Opinions expressed by Entrepreneur contributors are their own. Travis Minor and his brother took over their father’s business, Bronco Pro Kleen, a little over a decade ago. At the time, …
Opinions expressed by Entrepreneur contributors are their own. To give customers the ultimate hospitality experience, you have to go over the top. That’s according to Patrick Barrett and Tim Whitlock …
Opinions expressed by Entrepreneur contributors are their own. Here’s a simple principle of exceptional customer service that is essential to learn and take to heart: Every customer is at the …
Opinions expressed by Entrepreneur contributors are their own. I grew up slinging dishes and, at one point, was a server at the coolest Mexican restaurant in town. Anyone who was …