Opinions expressed by Entrepreneur contributors are their own. In today’s marketplace, consumer trust has become paramount for businesses seeking lasting success. A study by Edelman found that 81% of buyers …
The number of British people who expect to be rewarded for their loyalty to brands has increased significantly in the last three years. Young adults aged 18 to 24 are …
Opinions expressed by Entrepreneur contributors are their own. A successful CEO recently asked my customer service consulting and training practice to help him with a customer service puzzle that his …
“A company can last long when its employees are healthy,” said Lin Zhiyong, the company’s chairman, who is an avid mountain climber and who reached the summit of Mount Everest …