For Telstra customers still receiving paper bills, the price of the physical statement is about to go up.
Customers who receive paper bills were advised of the increase last month, but can expect the increase to come into effect on June 17.
The paper bills will go from $2.20 to $2.50, according to Telstra.
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The change comes after Australia Post increased costs affecting Telstra, and the telco giant is now passing some of those costs on to customers, Telstra said.
“We provide a range of options for customers when paying their bills so they can choose what is right for them. Like a lot of utilities, one option is over the counter at Australia Post,” a Telstra spokesperson told 7NEWS.com.au.
“When this occurs, Australia Post charges the utility for processing the payment, and it is common for companies to pass this onto the customer — Telstra is not alone in doing this and the charge has been in place for many years.
“The rate we charge our customers is still lower than what we get charged to accept these payments.”
But not all customers will be charged more for the paper bills.
“About 68 per cent of customers who receive paper bills won’t be charged for a paper bill or to pay non-electronically, such as at a post office or by cheque,” the Telstra spokesperson said.
There is a long list of customers who are exempt, including those with a valid Health Care Card, Pension Concession Card or Department of Veteran’s Affairs Card, people without an email address or internet access, and those living in remote communities.
People who require a special bill format, such as with braille or large print for customers with a vision impairment, are also exempt.
Telstra urges customers who think they might be eligible for an exemption, to get in touch with the telco.