Warning to myGov recipients over ‘inadequate’ protections

Your myGov account may be at risk, a new report has found.

The Commonwealth Ombudsman has urged the government to do more to protect Australians’ accounts, labelling its current efforts inadequate.

An investigation was launched by the ombudsmen into the platform’s security controls following user complaints and media reports.

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It found cases of “unauthorised linking”, where scammers link a genuine myGov member’s service account to a fraudulent myGov account, were not protected against enough.

“We found that overall, the current security measures focus on stopping fraudsters getting into genuine customer myGov accounts, but do not necessarily prevent them taking a side entrance to member service accounts through unauthorised linking,” the report said.

Preventative security controls for unauthorised linking are limited to the proof of record ownership processes that are implemented by the individual myGov member service agencies, the report said.

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