A new Centrelink facility in Butler opened its doors last month servicing Perth’s far-northern suburbs.
Services Australia general manager Hank Jongen said the new facility on Butler Boulevard has made it easier for customers in the northern corridor to access government services including Medicare and Centrelink.
“The brand new service centre is located in one of the fastest growing regions in Australia and now residents will no longer need to travel to Joondalup to access services,” he said.
“The National Disability Insurance Agency is also available at the Butler Service Centre, making it easier for customers to access government services in one convenient location.
“The contemporary service centre is a welcoming, fresh space, reflecting the agency’s commitment to delivering services that are simple, helpful, respectful and transparent.”
Customers can also book an appointment with a service officer ahead of time while digital coaching is also available for Centrelink customers looking for help accessing their myGov and online accounts.
Minister for Government Services and the NDIS Bill Shorten said the new centre would improve the community’s access to Medicare and Centrelink services in the rapidly growing outer suburbs to the north of the city.
“While many Australians are embracing online services via myGov or Services Australia’s mobile apps, Labor is committed to maintaining and protecting the availability of face-to-face support so that people can get tailored services that meet their needs,” Mr Shorten said.
“Following the release of the Ashton Review, we’re also prioritising staff and customer safety in designs moving forward, with Butler to be physically designed to acknowledge important recommendations outlined in the review.”
Pearce MHR Tracey Roberts welcomed the announcement to provide better access to vital government services for northern residents.
“I have advocated strongly for these services to be made locally available. This will save residents an hour round trip, so they can access crucial government services where they need them,” Ms Roberts said.
The Butler Service Centre has more than eight staff working at the site and is located at 8 Butler Boulevard and open Monday to Friday, between 8.30am to 4.30pm.