One of Australia’s most popular rideshare companies is believed to have suspended operations in Perth.
Ola Rideshare has sent customers an email saying that it will stop offering rides from April 12.
“This means that you will no longer be able to book any rides through your Ola app from that date,” the email said.
“You must not take any rides with any vehicle purporting to be an Ola vehicle or Ola driver from 12th April 2024.
“Ola has not authorised any driver or any other party to use the Ola brand or provide rides on Ola’s behalf.”
Ola has not officially commented on the email but multiple customers have received it.
It is understood drivers have also been sent an email urging them to download all relevant information for tax and business purposes before the app becomes unavailable on May 11.
Any customer complaints or general queries will need to be submitted before the same date.
“We’d like to take this opportunity to thank you for all your support for Ola,” the email said.
The company has not publicly addressed recent outages and has recently said waves of unavailability were due to a technical issue.
On Monday night, the Ola app was not working and showed no ride availability in Perth’s northern suburbs.
The rideshare company has reportedly pulled out of New Zealand too — with Ola customers in Auckland also receiving a similar email
Ola could not be contacted for comment.